Everything you need to know about HKU-2022 Student Portal Login, Register, and Phone Number and Address [hkuportal.hku.hk/]

HKU Portal Login

HKU Student Portal [hkuportal.hku.hk]: Today we will know about the HKU Portal, If you want to know about the HKU student portal then this article is very important for you because after reading this article I hope you will be able to know everything about the HKU Portal login, address as well as a phone number.

About HKU University

HKU Portal provides a user-friendly and easy-to-access single sign-on interface for students of the University of Hong Kong to access all the centrally provided IT services.

HKU Portal is a single sign-on platform for staff and students to access all the centrally provided IT services. These include services offered under the Student Information System (SIS), Human Capital Management System (HCMS), electronic mail, learning management system, web-based administrative applications, and HKUL through a high-speed campus network.

How to log into HKU Student Portal?

To access the HKU student portal through the web, follow the steps given below:

Important information before login into HKU Student Portal online;

> You must have an ID and PIN.

>Your caps lock is off

Step 1: First of all visit the official website of the HKU portal to hkuportal.hku.hk

Step 2: After that enter your HKU UID and Personal Identification Number (PIN).

HKU Portal Login
HKU Portal Login

Step 3: After fillings in all details then click on the Green “Login In” button to log in.

Step 4: You can now access your account dashboard.

Step 5: You must ensure you log out once you’re done to prevent unauthorized access.

How to reset your HKU Portal password

What do you do next if you forget your previous HKU Portal password? For this you have to follow the given steps:

Step 1: First type your HKU Portal UID (account name) and Staff/Student No. 

Step 2: After filling in all details then click on the given “Submit” button.

NOTES:-This HKU Portal PIN reset form is applicable for use by staff and students who have registered their alternate email address and mobile phone number with ITS.

[1.] For graduates, please refer to http://www.alumni.hku.hk/connect/graduate-email-account.

[2.] For retirees, please complete and return CF-111.

[3.] For holders of departmental accounts, please complete and return CF-112.

ALTERNATE WAY TO RESET YOUR  PASSWORD:- If you have already registered your alternate email address, mobile phone number, or secret question with ITS then click on the given link “Forgot your PIN/Passwords” under the login page of HKU Portal.

You can reset your PIN online by following the instructions provided below.

Alternate email address:

  1. You have to first click on the link “Forgot your PIN/Passwords” under the login page of HKU Portal or https://extranet.hku.hk/itpwdpol/servlet/recoverPassword.
  2. Enter your UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.
  3. Then Click on “Alternate email”. Option.
  4. An email containing a verification link (valid for 10 minutes after it is sent) will be sent to your alternate email address.
  5. Click the verification link and follow the instructions to enter your new PIN.
  6. Your newly generated PIN will be effective in 10 minutes.

Application Students:

You must know that every new student will be provided with a set of HKU Portal UID and PIN at admission registration.  No application is required by students.  The pre-assigned UID begins with “h” or “u” followed by the 3rd to 9th digit of the HKU student number. Students can change their pre-assigned UID once during their entire studies at the University.

Why am I unable to log in to the HKU portal?

Now if you are facing difficulties while logging into the HKU portal then you have to look at the given following points:

  • Make sure you log in to Hong Kong University Portal via the login page hkuportal.hku.hk
  • Make sure you are using the correct UID and PIN.
  • Check whether the pop-up blocker is turned off for your browser.
  • Make sure you are a current HKU member and your account is not expired due to completion of study or termination of employment.
  • The portal is not available to graduates.

Setting new pin using Mobile Phone (SMS):

If you want to set a new pin using a Mobile Phone (SMS) then you have to follow the following steps:

Step 1: You have to click on the link “Forgot your PIN/Passwords” under the login page of the portal.

Step 2: Then enter your UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.

Step 3: Then click on the “Mobile phone (SMS)” option.

Step 4: Now a 6-digit verification code will be sent to your registered mobile phone number. Enter this code in the online form within 10 minutes.

Step 5: After the code verification correctly, enter your new PIN.

Step 6: The new PIN will be effective in 10 minutes.

How can you generate a Secret question?

Step 1: The first click on the link “Forgot your PIN/Passwords” under the login page of HKU login page.

Step 2: Then enter your UID and Staff/Student No. and the 5-character string shown in the picture and click “submit”.

Step 3: Then click on the “Secret question” option.

Step 4: Here you have to enter the answer to the secret question you registered with ITS.

Step 5: After the inputted answer is verified correct, enter your new PIN.

Step 6: As your new PIN generated will be effective after 10 minutes.

Frequently Asked Questions (FAQs):

What is HKU Portal?

HKU Portal is a single sign-on platform for University members to access all the centrally provided IT services including services offered under the Student Information System (SIS), Human Capital Management System (HCMS), email, learning management system, web-based administrative applications, Library services and even more than this.

What is SIS (Student Information System)?

The SIS (Student Information System) supports the management of all student-related information including admissions, timetable schedules, course enrollment, grades, records, transcripts, student self-service, etc.  Please visit Student Information System (for students) (for students) and Student Information System (for staff) (for staff) for more details.

I have already logged in to HKU Portal. Why am I prompted to log in again?

To prevent unauthorized access, an automatic “time-out” will be activated which will drop a session after 4 hours of connection. In this case, you will be prompted to log in again.

How can I switch to another email account in the HKU Portal?

With the single-sign-on feature of Hong Kong University Portal (HKU), the emails in the computer account which you use to log in to HKU Portal will be shown by default when you click the tab My Email. If you want to switch to another email account and you may visit https://webmail.hku.hk

What is HCMS (Human Capital Management System)?

The HCMS (Human Capital Management System) supports the management of the University of Hong Kong’s human resources, staff cost budgeting, and payroll operations.

How Can I View My Transcript At HKU Portal?

Here you have to first start login into HKU Portal. Then here you will be directed to the SIS Main Menu. Go to SIS Menu > Academic Records > Transcript (Student Copy). Then print or save your transcript.

I have just changed my HKU Portal UID and/or PIN and cannot log in. Why?

If you have changed your PIN on HKU Portal PIN, then the new PIN will be effective in 10 minutes.
If you have changed your PIN on HKU Portal UID, then the effective time of the new UID is illustrated below:
Submission between 8:00 am and 00:45 am: 1 hour
Submission between 00:46 am and 7:59 am: after 9:00 am on the same day
Hence, please try to log in after the effective time.

Can I Change My Account Name (UID)? How to Change it?

Students can change the pre-assigned HKU Portal UID (and the corresponding @connect.hku.hk email address within 7 days after online Master Registration) via HKU Portal – (Login HKU Portal > Type “UID” in the Search field > Click the link “Change HKU Portal UID”).

My account is EXPIRED or INACTIVATED. How can I reactivate my account? 

HKU Portal accounts are automatically updated based on the staff/student records from the Registry. For students, they will receive an email from ITS notifying them of the actual account expiry date. Students using @connect.hku.hk email accounts can continue using them after graduation.  
Login HKU Portal > Type “Restore Network Access” in the Search field > Click the link “Restore Network Access”
NOTE: – If your network connectivity cannot be resumed after taking the above steps, please send an email to [email protected] to check if your network port has been disabled by ITS.

Contacts

Service Request & Support:-For obtaining better information regarding the HKU portal regarding new rules and admission procedures you have to follow the following links/sections stated as under:

  • Email – [email protected]
  • Hotline – 3917 0123
  • Chatbot
  • In Person –1/F, Library Building (Old Wing).

Conclusion:

HKU Portal provides a user-friendly and easy-to-access single sign-on interface for students of the University of Hong Kong to access all the centrally provided IT services.

HKU Portal accounts are automatically updated based on the staff/student records from the Registry.

HKU Portal is a single sign-on platform for staff and students to access all the centrally provided IT services. These include services offered under the Student Information System (SIS), electronic mail, a learning management system, web-based administrative applications, and HKUL through a high-speed campus network.

For obtaining better information regarding the HKU portal regarding new rules and admission procedures you have to visit its official website at hkuportal.hku.hk

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